Support

If something is not working, or you need anything done with your account, email goomee.support@gmail.com. We read everything and aim to reply within two working days.

It helps if you tell us your device and iOS or Android version, what you were doing, and what happened instead. A screenshot is worth a paragraph.

Your account and your data

Download everything we hold about you

Open Profile → Privacy & Security in the app and choose Download my data. You get a single file containing your profile, saved places, history, trips and a link to your profile picture. No request, no waiting.

Delete your account

Open Profile → Privacy & Security and choose Delete Account. This is immediate and permanent: it removes your profile, saved places, history, trips, profile picture and the signals behind your recommendations. It cannot be undone.

If you are using Goomee as a guest, the same place offers Delete Guest Data. A guest session cannot be signed back into once it is gone, so download your data first if you want to keep it — or add an email in Edit Profile to turn it into a real account and keep everything.

If you cannot reach the app, email us from the address on the account and we will do it for you.

Change what Goomee uses

Location, notifications and personalisation are three separate switches in Profile → Privacy & Security. Turning any of them off does not close your account and does not affect the others. You can also reset your taste profile on its own, which clears what Goomee has learned while leaving everything else in place.

Common questions

Recommendations are not relevant to me

Goomee learns from what you save, open and skip, so the first few days are the weakest. If it has gone wrong rather than just being new, reset your taste profile in Profile → Privacy & Security and it will start again.

A place has closed, or its details are wrong

Place information comes from Google and can be out of date. Tell us which place and what is wrong and we will get it corrected.

Nothing appears near me

Check that location is allowed in your device settings and switched on in Profile → Privacy & Security. Goomee only asks for location while the app is open, so it cannot find you in the background.

A booking I made through Goomee

Bookings are made with the partner, not with us, so changes, cancellations and refunds go through them. If you cannot reach them, tell us and we will help you find the right contact.

Privacy and terms

Our Privacy Policy explains what we collect and why, and our Terms of Service cover using the app. For anything specifically about your personal data, write to goomee.support@gmail.com.

Who we are

High Five International
Diepestraat 2 bus B
1640 Sint-Genesius-Rode
Belgium